Not all payment methods will be available in all countries/regions. At the moment we accept the following:
\nMost major debit and credit cards (Visa, Mastercard, American Express, JCB, Diners Club, Union Pay, Discover)
\nPayPal
\nGoogle Pay
\nApple Pay
\nLink
\nSome bank redirects
\nNote: Our main payment provider, Stripe pulls up the payment options that are available to you based on your physical location as well as current browser settings. If you are not getting all the options, please ensure that you have a payment method saved in your browser. You can follow the instructions on Google's website for adding a payment method.
\nWe support the following currencies:
\nUS Dollars - USD - Exclusive of sales tax
\nCanadian Dollars - CAD - Exclusive of sales tax
\nEuros - EUR - Inclusive of VAT
\nBritish Pounds - GBP - Inclusive of VAT
\nThe cost of coins and their pricing will vary depending on the local currency of your country or region. If your local currency isn't available, the prices will be displayed in US dollars.
\nIf you accidentally bought a Palia coin pack in USD and expected that it’s equivalent to your local currency, feel free to check our Refund Policy guide or reach out to Player Support for us to further assist you.
\nWe've got different packages of Palia Coins for you! You can use these coins to buy cosmetics from the Premium store.
\nOnce you have successfully purchased Palia Coins, the amount should immediately appear in your balance, a notification message should also appear on the screen after clicking ”Pay”. Additionally, you should also receive an email linked to your Palia account confirming the transaction. If in any case, the Palia coins did not automatically appear in your balance, you can try to:
\nIf you still haven’t received your Palia coins and you got charged, contact Player Support for assistance. We would also highly encourage you to attach your electronic receipt to your ticket.
\nThere are several reasons why a purchase might not go through:
\nThe store/game might be down or under maintenance - If this is the case, kindly wait for the maintenance to finish and make sure that your game’s version is up to date.
\nYou might have a poor internet connection which can cause the payment to fail - Make sure that you have a good internet connection when trying to make a purchase. Feel free to follow this guide on how to check your ping.
\nThere might be an issue with the current payment method that you are using - We suggest that you try using a different payment method if this is the case.
\nIncorrect payment details - make sure to enter the correct payment information on the checkout page.
\nYour payment might not be valid, or the transaction is being denied by your bank - several factors might trigger this. If you’re unsure why this is happening, it’s best to check with your bank.
\nIssues with the payment page - If this occurs, kindly try to do basic troubleshooting first such as restarting your game or re-opening the checkout page. If it is still not yet resolved, you can submit a ticket here explaining the issue.
\nThere could be a delay in the processing system. Kindly wait for 30 minutes to 1 hour. If it still has not been reflected on your account, check if you received a receipt in your email confirming that your purchase went through. Contact Player Support via the Billing request form and attach your receipt (if applicable). We will make sure to help verify your transaction.
\nYes. you can ask for assistance from Player Support, just submit a ticket using this form!
\nHere are some of our supporting articles that you can check out!
\nMonetization: A Response From WizardCrab (Publish date: 8/29/2023) - This article talks about the premium store update, discussion about more payment options in the future, premium coins adjustments, Palia coins round-up, and Palcats.
\nOn Palia’s Business Model (Publish date: 2/16/2022) - This article talks about Palia’s business model, monetization, and future plans.
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