[Open Beta] Troubleshooting Known Issues

Hey Palians!

While our developers are working as hard as they can on improving Palia further during our Open Beta, we’ve gathered a list of known issues, bug info, and available troubleshooting steps to help players navigate the most common issues they may encounter in-game.


Gameplay and Bugs

Issue Notes from the team

Missing cursor when dialogue is initiated with an NPC

Sometimes the cursor disappears when initiating a conversation with an NPC. It makes it difficult to navigate and select chat options since you cant click on anything. The issue started in patch 170 and is still ongoing till patch 172.

Workaround: If this happens, press ESC on your keyboard and re initiate the conversation with the NPC. You can also use numbers [1] and [2] to navigate the chat options since each chat option has a number

Lingering mouse/cursor issues

(When players enter dialogue with a Villager and exit the dialogue your mouse cursor will still be onscreen)
Known workaround for this is to open your tool wheel and select the ace or pickaxe and swing it once. It should restore the normal function of your cursor.

This is also known to randomly happen while accessing store cash registers. Perform the same troubleshooting mentioned above.
Some players are experiencing a blank screen when attempting to purchase Palia Coins.

We are currently investigating, and will provide an update as soon as it’s been resolved!

Confirmation and Return button on Wardrobe is affecting the reset timer on Jel's Mirror Both the return and confirmation buttons on the wardrobe is affecting the reset timer on the new Mirror in Jel's shop. We've listed some interactions below and what effects they have.

-If you make attribute changes on Jel's mirror and press confirm, the reset timer will start
-If you cancel(back button) the attribute changes on the mirror, the reset timer will not start

-If you make cosmetic changes on Jel's wardrobe and press confirm, it also triggers the reset timer for the mirror.
-If you try on outfits on the Wardrobe and use the back button to cancel the changes, it also triggers the reset timer on the mirror

Sernuks In Hills Many of you have come across Sernuks trapped in the mountains and terrain of Palia. This is not a Halloween trick - merely a bug! We aim to have a fix for these poor creatures in the next few updates, so please stay tuned.
Item requesting issue (side effect of resetting accomplishments) Since items are recorded on accomplishments, the resetting accomplishments causes the game to think that you've never acquired the item before, hence you cannot request it.

Workaround: re-acquire an item or if you have an extra in your storage chest, place it in your character inventory to be recorded, then you can request it on the Socials tab (letter O)
Disclaimer: The record on the accomplishments might reset again once you log out 
Confidence Collapse - Badruu's Lute Game is awarding the quest version (New Lute) instead of the decor version. This is expected to be fixed in the upcoming patch.
Hodari Romance level 3 Hodari's level 3 romance is not triggering even after meeting all requirements. No mail from Hodari to trigger the quest. The issue is already being investigated
There are ongoing issues with general Achievements, including darkened silhouettes for previously caught critters and rewards not being granted. The issue is still ongoing in patch 171 but Dev team is already prioritizing this issue because of the wide array of side effects the bug has.
Sea of Stars - Players can fish out extra star charts Players have reported fishing out multiple copies of the Star Chart. The quest can still be completed but the extra charts still remain in inventory after. You can place them in storage for the meantime since quest items don't trigger the inventory counter 

Dragon Incense Statues. Some statues have no interaction options (Reward: Foggy Majiri Floortile)

There seems to be collision issues with the last dragon statue and the interaction option is missing. The issue is already being investigated.

Sifuu will not accept tomato soup even though she asked for it on the weekly gifting requests

The issue is still being worked on 

Helping Hand quest - quest is stuck even after feeding the Ormuu's

The issue is still being worked on 

Potted Briar Daisies turn invisible after placing them down on home plot

Please avoid placing down the decor item while the issue is being fixed. Since the item turns invisible and cannot be picked up, the surface (table, shelf) that you place it on also becomes bugged because you won't be able to put the table away until the Potted daisies are picked up.

Players can get stuck while cooking the Fish Taco recipe

The team is already aware of the issue.
One workaround is Pressing H which can supposedly get you unstuck.

In some cases, players are experiencing their rooms merging or overlapping, and are unable to move them.

⚠️ We will be releasing a fix for this in the next few updates. In the meantime, please proceed with caution as you place your room add-ons.

When completing the final puzzle in the Fire Temple, players might become stuck.

Relogging should resolve this issue, and you will be able to speak to Hassian to complete the quest.

An increasing number of players are experiencing a crash when traveling between servers, with the error message "Client travel experienced failure. Please try again."

Some workarounds include:
• Force closing Palia from the Task Manager
• Removing all your furniture from storage and placing it on an unused plot. This is a rare fix, but can help on occasion.
The quests “Brick by Brick” and “Plank by Plank” are appearing in players’ quest list, even if they’ve already completed them previously. One workaround option is to re-craft and place the requested crafters. We are working on a longer-term fix in the meantime!
When crafted, pieces from the Emberborn set are not marked with the “crafted” checkmark. This will be fixed in the next update!👍
When crafted, pieces from the Emberborn set are not placed in the “Furniture” tab of your inventory. They can still be found in the “All” tab. This will be fixed in the next update!👍

Earning achievements on the Maji Market Stamp Card but not receiving the reward.

If you earned achievements on your Maji Market Stamp Card but did not receive the reward, please do the following:

• Log in to Palia
• Check your News inbox (the clipboard icon found in your player menu)
• You should now see your missing rewards available in the inbox!

*For anyone who encountered this issue but did not receive their reward (with the exception of the Dragon Fireworks or Janggu Drum), please contact Player Support.

Adding 99 fertilizer to all nine slots of a gardening plot will make it un-interactable.

⚠️ Please avoid doing so, otherwise you will lose out on soil plots and not be able to garden!

Symptoms include: you can no longer add new crops to the plot; you can no longer pick it up; the plot itself becomes invisible, but still present; etc.

Interacting with the Wardrobe while your character is stuck in the “missing textures & T-posing” appearance will cause your character to reset/change appearances permanently.

⚠️ Please avoid interacting with the wardrobe, otherwise, your character will change with no way to adjust certain settings!

At the moment, the workaround for the “T-posing” issue is to simply relog into the game.

If players have full inventories and they have space in their storage, they receive a "Wow, your inventory is full" error pop-up when trying to pick up their house, or housing add-ons.

⚠️ This can be especially challenging when picking up your house while star quality fish and insects are placed, as these may accidentally be destroyed.

Having just one empty slot available in your inventory will allow you to move your house and housing add-ons.

Interactable Light settings in the player's housing plot will persist and be viewed the same by all visitors. We are aware of a bug where the current light setting will be reversed, so what's “ON” will actually show as “OFF,” and vice versa. Please stay tuned for further updates regarding this.
Missing Heavy Metal Chapaa Trophy

The trophies seem to be getting ported away from the home plot as you place them down. The team is already looking for a way on how to restore the items to players who have earned the reward.


Remove the room where the trophy was originally placed in.
To do this:
1. Open the housing editor (press H)
2. Right-click on the room you want to remove
Doing this will send all the furniture/decorations (including the trophy) placed inside that room into your inventory. If you have a full inventory, the other items are going to be sent directly to your storage.
(This is not a guaranteed workaround as results may still vary on a case to case basis)
Referral reward items are either missing or unusable via inventory

Rewards can be claimed in the "News" button located in your player inventory "I" menu.

Once you claim your cosmetic items, you must relog before you can equip them. If this still does not work, please submit a ticket to the Support Team.

Quest items are sent to ‘Storage Chest’ in ‘Equipment tab’ if players have a full inventory upon receiving a quest item For any missing quest related items, check the Storage Chest inventory first to see if the item is there. It’s possible to have run out of slots available when given an item by an NPC while doing a quest.
Sifuu's book during her ‘An Adventurous Memoir’ quest includes typos Please note that this is not a bug and Sifuu is doing her best to improve on writing books. 😣
Unable to find Broken Key

Mining rocks are required to obtain the key. We also suggest checking your housing inventory as overflow items are automatically sent there, and can be hard to notice.

If you have already done this quest, then it is related to data loss. Please submit a ticket to the Support Team so we can investigate further.

Unable to place worktable A common workaround is pressing "H" to view your top-down housing menu, and dragging it to your plot from there. You can also try, switching to DirectX11 or relogging.
"Like a Bird" or glider quest Players who were not able to progress the quest "Like A Bird” should now be able to complete it (hotfix 0.165.6). If you are still having this issue, please submit a ticket.
Stuck in a random location

Please use the “/unstuck” command in chat. It should push you out into a safe location!

If this didn’t work, you can also use the “Return Home” button located at the upper right part of your Map menu.

Crafters stuck at “0”

This issue is already being investigated and the team is continuously working on a workaround and permanent fix.

There was an option added to cancel the ongoing crafting process and get players unstuck, but the issue can still happen at anytime and is still being investigated. 

The Bookworm Outfit is currently unavailable from the Premium Store

Bookworm Bundle is currently missing in the Premium Store. This was removed due to an emerging issue we noticed with its textures. Please expect that we'll return it by patch 0.173

Blue Screen/sorry, something went wrong premium store issue

Some also reported that white screen issues evolved into this. This issue is still ongoing and we're working on a fix for this!


Tech Issues 

Issue Notes from the team
Stuck Installing/Patching

This issue can occur when either Windows Firewall or Antivirus software is blocking the download process.

Follow this link for a complete solution -> Troubleshooting Installation Issues


Run Palia in "Administrator Mode"

This error often requires Palia to be run in "Administrator Mode" to resolve the problem effectively.

OS Error 193

The "OS Error 193" is often a result of an incomplete UE4 prerequisite download or installation.

Download UEPrereqSetup_x64.exe then try reinstalling the game again.

OS Error 32

This error can occur when there are two Launchers running simultaneously, one in the Downloads folder of Windows and another in the Launcher folder of Palia. Follow these steps for a solution

1. Navigate to %LocalAppData%\Palia\Launcher\ and delete PaliaLauncher.exe.

2. Visit %LocalAppData%\Palia\Launcher\ and remove the "Next" folder if it exists.

3. Download the latest launcher from Palia website.

4. Move the newly downloaded PaliaLauncher.exe to %LocalAppData%\Palia\Launcher\.

Unable to locate Palia game executable

This error can manifest for various reasons, but it's essentially indicating that the game file is missing or is being blocked by another program.

Follow this link for a complete solution -> Troubleshooting Installation Issues

Troubleshooting Connect to Chat [Invalid State]" Issue in Palia

Network and DNS-related problems is causing some of the issues.
Follow this link for a complete solution -> Troubleshooting Network/Connection Issues

Troubleshooting UI Payment Button Issue

The causes of the UI Payment Issue are linked to graphical settings and their impact on specific game elements.

Adjust your resolution changing your resolution can resolve the UI Payment Issue in Palia. Here's how:

1. Launch the Game: Start Palia and enter the game.

2. Access the Settings Menu: Navigate to the settings menu. You can typically find this in the main menu or through an in-game interface.

3. Find the Resolution Option: Within the settings menu, locate the graphics settings tab. Look for the resolution option and choose a different resolution from the available options. For this specific issue, it's often effective to set your resolution to 1280x1024.

4. Switch to Windowed Mode: An alternative solution is to change the game to Windowed Mode. You can do this by either pressing "Alt + Enter" or "F11." Windowed Mode might circumvent the issue associated with Fullscreen resolutions and help you interact with the payment button.

5. Save and Exit: Save the changes you've made to the resolution settings, and exit the settings menu.

6. Retry the Payment Process: Now, attempt the payment process in the Palia Premium Store once again. You should be able to interact with the payment button without any issues.

Troubleshooting UI White Screen Premium Store Issue

The issue is still being worked on 

The causes of the UI Payment Issue are linked to graphical settings and their impact on specific game elements.

Launcher Sometimes Goes Above 100% When using Epic Game Store version Palia Installer

If you encounter this problem, a simple reinstall and relaunch of the game usually resolves the issue.

Follow this link for a complete solution -> Troubleshooting Installation Issues

Server instability and lag

This is especially noticeable upon login, when changing servers, and placing items. We are actively working on reports of server instability and lag.

For more information about this, please go to our Patch Notes 0.168.

Login Error 404

Double-check that your email address and password are correct. You can also log in with your account name.

If this fails, please reset your password by logging into https://accounts.palia.com/. Go to Account Management, and click "Update" next to the password field.

Wait for a few minutes before trying to log into the game once more.

Login Error 424 This error occurs if you are still in the lobby after we have launched a hotfix or patch. Please log out and patch up!
Not receiving verification emails This is a known issue. We are working with our email provider to ensure all emails are delivered going forward. This shouldn't affect your ability to get into the game.
A visual issue where when playing with a smaller screen size, or in windowed mode, the clothing icons in the wardrobe display covers the “continue” button The team is aware of this, please stay tuned for more info!

Having trouble with clicking Terms of Service on the checkout page when topping up or when trying to click “pay”, nothing happens on the checkout page

As a workaround, you can change your in-game resolution to 1280x1024 and/or you can also change the game’s display settings (ex: Fullscreen to Windowed or vice versa)
Account creation restricted due to security and legal requirements


You should use the dropdown menu in the birthdate field instead of manually typing in the date. After that, proceed with clearing your cache and cookies and it should work!


Known Issues From Patch 0.172
Link: Patch 0.172 Notes
✤ Party leaders cannot kick party members or change party leaders.
✤ Collections Emotes options reorganize while the player is adding emotes to their wheel.
✤ Ashura has some strange patching that will take him to a door in the inn, then teleport him immediately to his private space.
✤ Players will sometimes freeze when cooking. You can workaround this by opening and closing the ‘H’ menu.
Known Issues From Patch 0.171
Link: Patch 0.171 Notes
✤ All chat channels are toggled “on” by default in the Lobby.
✤ When Housing Permissions are updated, all current visitors will receive the same notification about an individual’s permission changes
✤ Rescinding an expired Request does not work. These Requests will expire on their own after 2 hours
Known Issues From Patch 0.170
Link: Patch 0.170 Notes
✤ All chat channels are toggled “on” by default in the Lobby.
✤ There are two signs showing in the Housing Plot opening cinematic.
✤ When selecting an option in the Settings menu, the pulldown menu does not show “highlights” for your selection unless you are hovering right over the available text.
✤ Rescinding an expired Request does not work.
✤ These Requests will expire on their own after 2 hours.
✤ Requested items from other players will not appear until you’ve changed servers.
✤ The pants of the Disciple Set have unfinished textures. You may also notice some changes to your player's skin texture when wearing this outfit.
✤ Sometimes, when you place a crop in a Preserves Jar, it does not go into the intended Jar. It instead is placed in the Preserves Jar adjacent to the one you placed it in.
✤ You will find the occasional invisible barrier, or are able to walk through seemingly solid objects.
✤ The Pavel Family site at the Rememberance Garden is currently invisible, but can still be interacted with.
✤ The ESC key does not close the Repair Anvil as well as a few other menus. We are working on this for better consistency.
✤ Some items are invisible when placed in your home, like Einar’s Shiny Pebble and Jina’s flowers(Potted Briar Daisies).
✤ Friends in the Social Panel appear shocked by all these Emerging Known Issues! This is not intended.
✤ A visual issue where when playing with a smaller screen size, or in windowed mode, the clothing icons in
Known Issues from all previous patches

Known Issues From Patch 0.169 Notes

Link: Patch 0.169 Notes
✤ There are ongoing issues with general Achievements, including darkened silhouettes for previously caught critters and rewards not being granted.
✤ The quest “Prove Your Devotion” is not accurately tracking the amount of Tree Seeds collected.
✤ Sometimes, Friend Requests do not appear in the social panel.
✤ The quest "Wares in Low Places" requires you to talk to Zeki in the Underground to complete the quest. You may see progress reset when you leave, so be sure to talk to Zeki before you go!
✤ Building exteriors, including the Clocktower, are disappearing from a distance.
✤ The Emote button has returned to the wardrobe! This button is not functional and will disappear again in a future update.
✤ When selecting the Pet tab, the Emotes menu appears instead. To access Pets, click Emotes, then Pets again.
✤ When placing the campfire, you will not hear any “whoosh!” and the visual effects are currently turned off.
✤ The ESC key does not close all menus.

Known Issues From Patch 0.168 Notes

Link: Patch 0.168 Notes
✤ Terrain and foliage pop in and out during Welcome To Palia Cinematic.
✤ There are a collection of visual errors where items or environments will “pop” in and out of view as you approach.
✤ The Honey Lure animation does not loop properly.
✤ There is no error message pop-up if you accidentally type an incorrect prompt in chat (for example, “/w” instead of “w/” to whisper.)
✤ There are a handful of icons that do not match their item. This also applies to accomplishments rewards, like the Bug Catching accomplishments.
✤ It is more difficult than intended to climb ivy, especially in the Bahari Bay lighthouse.
✤ Stray gliders can be found scattered throughout the world. Sadly, this is not a new and unusual foragable.
✤ There are a collection of visual errors where items will “fade” in and out of view as you approach.
✤ There are areas where you might fall through the world, or get stuck in an unexpected corner. Typing /unstuck, or using the Return Home button on your map, will free you.
✤ The Focus tutorial does not pop up to guide new players through an explanation of their Focus bar.
✤ Sometimes players can still send messages in Community chat after being kicked from the community.
✤ UI buttons animate correctly but do not respond when clicked on their edges.
✤ There is some minor clipping from the environment through the furniture, such as grass and trees.
✤ The camera function cannot be rebound from the "K" key.
✤ Photo Mode’s recent photos and album menu buttons are behaving inconsistently. The “Back” button does not work, but the “Close” button will take you back.
✤ Party UI does not appear/disappear if a player takes a photo in-game before joining or leaving a party.
✤ In private spaces, NPCs are not standing on their expected target points, which could result in you catching Zeki jumping on his bed.
✤ When a player blocks another player, the blocker is not removed from the blockee’s Social Panel Server section.
✤ Friend requests cannot be denied.
✤ When in the Lobby screen, the ESC key and O shortcuts to access the social panel does not bring up the settings menu or toggle the state of the social panel.
✤ Player’s list of “Offline” friends is not minimized or collapsed by default.
✤ When in the Lobby screen, the Friend Request notification does not appear when receiving a friend request.
✤ Players are allowed to send Community invitations, even if their Community is full. Remaining invites will not rescind when a Community reaches capacity, too.
✤ Your Party does not disband when there is one Party Member left after the Party Leader, or Member, leaves the game.
✤ Players do not receive a chat notification message when someone joins a party.
✤ Players do not receive a chat notification message when another player joins their neighborhood.
✤ Players who are in the same community OR in the same server, who send each other friend requests, may see location information (such as where one player is currently located in the world) in the social panel.
✤ Party invitations do not expire when a Party becomes full.
✤ Grass is growing through some objects on the housing plot, like aquariums and gardening plots.
✤ Hair Dye Patterns do not display a pattern in the UI. The swatches appear as blank circles.
✤ Climbing is not always a smooth experience, especially around Pulsewater Plains and Hideaway Bluffs in Bahari Bay, and an area near Leafhopper Hills in Kilima Village.
✤ SpeedyGro Fertilizer’s description is currently incorrect. It should instead state that it “adds one bonus day of growth per two regular days of growth.”
✤ Worm & Glow Worm farms are not currently not taking the bonus gold value of Star Quality items into account.

✤ SpeedyGro Fertilizer is currently selling for 10g. The sell cost should be 5g, matching Harvest Boost.

The above gardening errors will be resolved in a future patch. In addition to these future updates, players can also expect to see twice as much SpeedyGro fertilizer generated in their Glow Worm farms.

✤ The window above the main House entry doorway is not see-through from the exterior of the house, instead having just a gray texture applied over it.
✤ Star quality items are no longer available to select to fulfill requests. This will prevent star quality items from being downgraded when your friend receives the item.
✤ When completing the quest “Ancient Battery”, there is no text in the pop-up. There are no further steps you need to take!
✤ Villagers and players float above ground in some areas inside the Maji Market.
✤ Ashura is teleporting from his morning workout routine straight to his fishing location at 10:15am Palia Time.
✤ After using the bow or smoke bomb, players can sometimes lock into the hunting pose.
✤ Premium Store outfit thumbnails appear slightly greyed/muted in color until players hover over them
✤ When players are transitioned to the Wardrobe, or Dressing Room Menu, they see glimpses of a black screen with UI, terrain, and an empty wardrobe menu with ”No Matching Results”. It will return to the expected appearance shortly after.
✤ Grass is growing through some objects on the housing plot, like aquariums and gardening plots.


Known Issues From Patch 0.167 Notes

Link: Patch 0.167 Notes
✤ Tutorial menus may pop up upon login.
✤ Party members are being accidentally removed from Parties. After some time, a party member will be removed from the Party without any action from the Party Leader. The party member, leader or both will receive messages that the party member left or was kicked from the Party. You can immediately re-invite the member back into the party!
✤ When fishing near Einar, players will have to cast out very far to avoid the dock despite the fishing indicator being blue.
✤ Players may not be able to pick up their main house portion if their inventory is full - even if they have space in storage.
✤ The Whisper Chat defaults to yourself after exiting a Party.
✤ Players can get stuck at cooking stations, causing timers to run out mid-recipe.
✤ Players suddenly exiting the game (using Alt+F4 or crashing, for example), may still appear active and in a party despite no longer being online.
✤ Game Event accomplishments should be viewed under the Game Event Page tab of the menu, but the Stamp Card will direct players to look at the standard Accomplishments tab instead.






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