Reporting Players In-Game

Palia's Community Guidelines were set in place to outline the rules and regulations that players should follow to foster a safe, cozy, and fun environment for all. To keep the community as it's meant to be - a place to express good vibes and creativity! - we encourage you to report any observed unruly actions by other players through our in-game reporting tools. 

Reporting A Player

To report a Player via the in-game Social Menu:

1. Open the Social Menu by pressing 'O' on your keyboard.

2. Click the button right beside the offending Player's name and select Report Player.

3. A second window will pop up where you can use the drop-down menu to select the reason for your report.

4. Provide additional context to your report in the text box just below the dropdown and hit Submit.

5. A confirmation message will show up on your chat window and that's the end of it! 

To report a Player via the in-game server chat:

1. Hover over the offending Player's name in server chat and right-click it to report a specific chat message.

2. Similar to reporting via the social menu, the same report window will pop up where you may select the reason for your report. You may also utilize the text box right below the dropdown to provide additional information about your report.

3. Hit Submit. A confirmation message will show up on your chat window to indicate that your report has been submitted for review. 

Blocking a player via the Social Menu

1. Open the Social Menu by pressing 'O' on your keyboard.

2. Click the button right beside the offending Player's name and select Block

3. A window will appear and ask if you want to Just Block or Report and Block

4. If you choose Just Block, this will immediately block the player and you will receive a notification in the chat window

Unblocking a Player via the Social Menu

1. Open the Social Menu by pressing ‘O’, then click ‘Manage Friends’

2. Scroll down to the ‘Blocked’ section then click ‘Unblock’ on the person you would like to unblock

3. After pressing ‘Unblock’, you will receive a notification in the chat window that you have successfully unblocked the player

Muting a player via the Social Menu

1. Click the button beside the offending Player's name and select ‘Mute’

2. You will get a notification that you have successfully muted the player

Unmuting a player via the Social Menu

1. Head on to the Social Menu then search for the name of the player you would like to unmute
2. Click the button beside the player's name and select ‘Unmute’

3. You will receive a notification from the chat window that you have successfully unmuted a player

Giving Kudos to a player via the Social Menu

1. Head on to the Social Menu then search for the name of the player you would like to Give Kudos to.
2. Click the button beside the player's name and select ‘Give Kudos’

3. A window will pop up where you can choose the reason why you want to give the player Kudos

4. Once you select one of the categories, a text box will appear and you can add some additional context on why you want to give this player Kudos

5. Click ‘Submit’ then you will receive a notification on the chat window that you have successfully given kudos to another player

✅ Best Practices

There are a few things to be mindful of when reporting a player:

• If you are reporting a piece of chat, be sure to report the chat message as it will help us to investigate quicker.
• Only report a player if you find them in violation of the aforementioned Community Guidelines!
• You only need to report a player once. Sending in multiple reports doesn't guarantee that it will be actioned faster.
• Our Player Support team will investigate every report and take action when the community guidelines have been broken. However, we will not discuss the outcome of any player report. 
• Pat yourself in the back! You've done well to keep Palia safe. <3

Types of Account Penalties

Penalties are placed on an account once a prohibited behavior or if the EULA or Terms of Service were violated. Singularity 6 reserves the right to determine a violation in sole and exclusive discretion.

Warning - This penalty is issued for accounts with confirmed reports of minor violations of the Community Guidelines or Code of Conduct. Please note that not every offense starts with a warning. Further confirmed violations may result in a higher penalty.

Temporary Suspension - This penalty is issued for medium to severe violations. The suspension may last from 1 day to months depending on the severity of the violation. Further confirmed violations may result in a longer suspension time or a higher penalty.

Permanent Ban - This penalty is issued for severe to extreme violations. 

If you have received any one of the penalties above and would like to appeal, feel free to submit a ticket.